Return & Store Credit Policy

Because our teas are natural, consumable products made from biological materials, we generally do not accept returns or exchanges once an order has been shipped or received. This policy helps us maintain the quality, freshness, hygiene, and integrity of our teas.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after receiving your order. Please include your order number and, where applicable, photographs of the package and tea so that we can review the issue.

We will evaluate each situation individually and may offer a replacement, refund, or store credit where appropriate.

Store Credit

Although we do not generally accept returns of tea, you are welcome to contact us regarding your order if you are not satisfied with your purchase. At our discretion, we may offer store credit or another appropriate resolution depending on the circumstances.

Store credit is not guaranteed and is considered on a case-by-case basis.

Natural Variations

Our teas are natural agricultural products. Differences in leaf appearance, aroma, color, texture, liquor, and flavor can occur naturally between harvests, batches, storage conditions, and individual teas. These variations are not necessarily considered defects.

Contact Us

If you have a concern about your order, please contact us with your order number and a description of the issue. We are always happy to discuss the situation and find a reasonable solution whenever possible.

Rambutan Tea Company
Email: rambutanteacompany@gmail.com